Trae Privacy Policy
Last Updated: 2025/02/27

Introduction

Welcome to Trae.This privacy policy ("Privacy Policy") explains how we collect, use, share and otherwise process the personal information of users and other individuals in connection with Trae app, websites, software, and related services (the "Platform"), that link to or reference this Privacy Policy.

Data Controller: The Platform is provided and controlled by SPRING (SG) PTE. LTD., with its registered address at 77 Robinson Road, #06-03, Robinson 77, Singapore 068896 ("we" or "us").

If you have any questions about this Privacy Policy or how we use your personal information, please contact feedback@mail.trae.ai.

What Information We Collect

We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. More detail is provided below.

Information You Provide

  • Profile Information. We collect information that you provide when you set up, sign-in, or manage your account on the Platform, such as your email address, and password.

  • User Content. Your codebase files are stored locally on your devices. To provide you with codebase indexes, your codebase files will be temporarily uploaded to our servers to compute embeddings. Upon completion, all plaintext code will be permanently deleted; we only retain the embeddings and associated metadata. When you interact with the Platform’s integrated AI-chatbot, we collect any information (including any code snippets) that you choose to input.

  • Purchase Information. When you make a purchase on the Platform, we collect information about the purchase and payment method.

  • Voluntary Surveys and Research Information. We collect information you provide if you choose to participate in a survey, research, event, contest, or promotion conducted or sponsored by us.

  • Information When You Contact Us. When you contact us, we collect the information you send us, such as feedback or inquiries about your use of the Platform, your data subject requests or queries, or information about possible violations of our Terms of Service (our "Terms") or other policies that we may introduce from time to time.

Automatically Collected Information

  • Technical Information. We automatically collect certain device and network connection information when you access the Platform. This information includes your operating system and IP address, and service-related, diagnostic, and performance information, including crash reports and performance logs. We automatically assign you a device ID and user ID.

  • Usage Information. We automatically collect information about how you engage with the Platform, including when and how you register and log-in to the Platform and the duration and frequency of your Platform usage. When you engage with our AI-chatbot, we also collect any feedback you give, AI-generated output, and associated metadata.

  • Cookies. We use cookies and similar tracking technologies to operate and provide the Platform. To learn more about our use of cookies and other tracking technologies, and how to manage your website privacy settings, please visit our Cookies Policy.

Information From Other Sources

  • Log-in, Sign-up, or Linked Services. Where available, if you choose to sign-up or log-in to the Platform using, or link your account to, a third party service, we may collect information from that service, such as your username, profile photo and email address.

  • Payment and Transaction Fulfillment Providers. We receive information about you from payment and transaction fulfillment providers, such as payment confirmation details, and information about the products you purchase.

How We Use Your Information

We use your information to operate, provide, develop, and improve the Platform, including for the following purposes:

  • To provide and administer the Platform, such as enabling you to browse the website, create and manage your account, and develop software using the provided tools.

  • To communicate with you and provide user support, including notifying you about changes to the Platform or to our Terms or policies, and responding to and otherwise processing your queries, requests, complaints, and feedback.

  • To facilitate your purchases, including sharing your information with payment and transaction fulfillment providers and other service providers in order to process your orders.

  • To enforce our Terms and other policies that apply to you, such as by reviewing User Content and other information to protect the safety and well-being of our community.

  • To maintain and enhance the Platform’s safety, security, and stability by identifying and addressing technical or security issues and detecting inappropriate and illegal activity.

  • To review, improve, and develop the Platform, including by analyzing how you are using the Platform, conducting voluntary surveys and research, and training and improving our technology.

  • To comply with our legal obligations, including where necessary to assist in law enforcement and government or regulatory investigations.

We may also use your information for any other purposes disclosed to you at the time we collect your information, with your consent, or as otherwise permitted by applicable laws.

How We Share Your Information

We share your personal information with the recipients or in the scenarios listed below, for the purposes described in this Privacy Policy.

Service Providers. We engage service providers that help us provide and develop the Platform. For example, the Platform shares your AI-chatbot inputs with large language models to support your coding experience and help generate responses.

Third Party Platforms and Partners. We may share certain Information You Provide, Technical Information, and Usage Information with third parties whose platforms or services are integrated with the Platform. For example, if you sign-up or log-in to the Platform using your third party account details, we will share certain Technical Information to facilitate account sign-up or log-in.

Our Corporate Group. Certain entities within our corporate group ("Corporate Group") receive and process personal information to support the provision of the Platform. These entities process Information You Provide, Automatically Collected Information, and Information From Other Sources for us, as necessary to provide functions such as storage, content delivery, security, research and development, analytics, online payments, customer and technical support, and content moderation.

Corporate Transactions. Your information may be disclosed to third parties:

  • In the event that we discuss or negotiate the sale or sell any business or assets, in which case we may disclose your information to the prospective buyer of such business or assets; or

  • In connection with a corporate transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or a portion of our business including asset sales, consolidations or in the unlikely event of bankruptcy.

Legal Obligations and Rights. We may access, preserve, and share the information described in "What Information We Collect" with any competent law enforcement body, regulatory or government agency, court, public authority, or other third party if we have good faith belief that it is necessary to:

  • Comply with applicable laws, regulations, codes of practice, legal process, or governmental guidance or requests as consistent with internationally recognised standards;

  • Protect the rights, property, and safety of our users and others as required or permitted by law;

  • Exercise or defend any legal claims, including to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries;

  • Investigate potential violations of and enforce our Terms, or any other applicable terms, policies, or standards; or

  • Detect, investigate, prevent, or otherwise address misleading or illegal activities.

With Your Consent. We may share your information for other purposes pursuant to your consent or at your direction.

Your Rights and Choices

You may have rights and choices when it comes to your information. Depending on where you live, your rights under applicable laws may include the right to access, delete, transfer, or correct your personal information; to be informed of the ways in which we process your personal information; to object to certain processing activities; to file complaints with authorities; and more. Some of your rights apply generally, while others will only apply in certain circumstances. And, depending on the scenario, these rights may be subject to some limitations by law.

For detailed information about the specific rights available to you in your region, please see the Supplemental Terms - Jurisdiction Specific section below. And, for information about your cookie-related privacy choices, please visit our Cookies Policy.

If you have questions or would like to exercise any of your personal information rights, please Contact Us at feedback@mail.trae.ai or see the Supplemental Terms – Jurisdiction Specific section below, in case a local contact is available in your region. Before we can respond to your request, you may be asked to verify your identity or your account details or provide additional information so that we can properly understand your request.

If you are not satisfied with our response to any of your rights requests, we encourage you to Contact Us at feedback@mail.trae.ai.

Data Security

Security of your information is important to us. We maintain technical, administrative, and physical security measures designed to protect your information from unauthorized access, theft, disclosure, modification, or loss, and to provide a level of security appropriate to the processing risk We regularly review our security measures to consider newly available technology and methods. To help protect your personal information, please do not disclose personal or sensitive information when you engage with the Platform’s AI-chatbot.

The Platform may, from time to time, contain links to policies, functionality, or content maintained by third parties we do not control. We are not responsible for, and make no representations regarding, such third party policies and practices.

Data Retention

We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with our contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform, and enhancing its safety, security, and stability), and for the exercise or defense of legal claims.

The retention periods will be different depending on the type of information and the purposes for which we use the information. For example, we retain your Profile Information and User Content for as long as you have an account. If you violate our Terms, we may immediately remove your access to the Platform but retain your information as necessary to investigate the violation, to the extent permitted by applicable laws.

International Data Transfers

Your personal information may be stored on a server located outside of your country of residence. We store the information we collect in secure servers located in the United States, Singapore and Malaysia. We may also transfer your personal information internationally for one or more of the purposes described in this Privacy Policy. Any international transfer of, or access to, your personal information is conducted according to the requirements of applicable data protection laws.

Minimum Age and Minors

The Platform is not directed at, and may not be used by, minors under the age of 18. If you believe that we have collected personal information from or about a minor under the minimum age, please contact us at feedback@mail.trae.ai.

Privacy Policy Updates

We may amend or update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of the new Privacy Policy, posting the new Privacy Policy, or by providing other notice as required by applicable laws. We recommend that you review the Privacy Policy from time to time to stay informed of our privacy practices.

Contact Us

Questions, comments, and requests regarding this Privacy Policy should be addressed to: feedback@mail.trae.ai.

SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC

If you access or use the Platform in any of the jurisdictions listed below, the supplemental terms relevant to that jurisdiction will apply. In the event of a conflict between those jurisdiction-specific terms and the main body of this Privacy Policy, the relevant jurisdiction’s supplemental terms will supersede and control.

Argentina

Your rights and options. According to Law No. 25,326, Regulatory Decree No. 1558/2001 and the provisions and/or binding resolutions issued by the Agency for Access to Public Information ("AAIP"), you have the following rights with respect to your personal data: access, rectification and deletion regarding data protection. You can exercise your rights by sending your request to feedback@mail.trae.ai free of charge.

We encourage you to contact us if you are not satisfied with how we have responded to any of your rights requests. You also have the right to lodge a complaint with the AAIP. You can contact AAIP through the site:https://www.argentina.gob.ar/aaip/datospersonales/derechos

Australia

Certain entities in our Corporate Group, located outside of Australia, are given limited remote access to your information so that they can provide certain functions, as described in the section on "How We Share Your Information."

Brazil

Exercise of data protection rights. Brazilian law provides certain rights to individuals with regard to their personal data. Thus, we seek to ensure transparency and access controls in order to allow users to benefit from the mentioned rights.

We will respond and/or fulfill your requests for the exercise of your rights below, according to the applicable law and when applicable, to the Brazilian General Data Protection Law - LGPD:

  • Confirmation of whether your personal data are being processed;

  • Access to your personal data;

  • Correction of incomplete, inaccurate or outdated personal data;

  • Anonymization, blocking or erasure of personal data;

  • Portability of personal data to a third party;

  • Objection to the processing of personal data;

  • Access to information about public and private entities with which we share personal data;

  • Access to information about the possibility of refusing to provide your personal data and the respective consequences, where applicable;

  • Withdrawal of your consent;

  • Request of a review of decisions made solely based on automated processing of personal data affecting your interests, including decisions made to define your personal, professional, consumer, or credit profile, or aspects of your personality.

We encourage you to Contact Us if you are not satisfied with how we have responded to any of your rights requests. You also have the right to lodge a complaint with the Brazilian Data Protection Authority ("ANPD").

Verifying your identity. For your safety and to allow us to make sure that we do not disclose any of your personal data to unauthorized third parties, we may request specific information and/or documents from you in order to verify your identity, before we can properly respond to a request received concerning your personal data. All data and documents received from you in the process of responding to your requests will be used for the strict purposes of analyzing your request, authenticating your identity, and finally responding to your request.

Limitations to your rights. In certain situations, we may have legitimate reasons not to comply with some of your requests. For instance, we may choose not to disclose certain information to you when a disclosure could adversely impact our business, such as when there is a risk of violation to our trade secrets or intellectual property rights. In addition, we may refrain from complying with a request for erasure when the maintenance of your data is required for complying with legal or regulatory obligations or when such maintenance is required to protect our rights and interests in case a dispute arises. Whenever this is the case and we are unable to comply with a request you make, we will let you know the reasons why we cannot fulfill your request.

In case of doubt about your privacy, your rights or how to exercise them, please contact us using the information in the "Contact Us" section. If you have any questions about the processing of your personal data, we would like to clarify them.

International Transfer of Data. International data transfers are necessary for us to provide our services. If you are located in Brazil, we will always rely on one of the international data transfer mechanisms under applicable data protection laws and regulations.

Whenever we transfer your personal data to third parties located in other countries, we will ensure that these companies comply with applicable data protection laws and we will take all measures that are reasonably necessary to ensure the existence of adequate safeguards to protect your personal data and to ensure that it is processed safely.

We share your personal data globally within our Corporate Group to carry out the activities specified in this Privacy Policy, including enabling data storage, content delivery, security measures, fraud prevention, technical support, and other necessary operations. We may also subcontract the processing of data involved in the Platform or share your personal data with third parties located in other countries.

Access Logs. We keep your application access logs, under confidentiality, in a controlled and safe environment for at least six (6) months, in order to comply with our legal obligations.

Language. This Privacy Policy may have been prepared in both the English and Portuguese languages. If you are a user located in Brazil, pleaserefer to the Portuguese version, which shall prevail.

DPO. You may contact te Data Protection Officer by emailing: dpobrasil@bytedance.com.

European Economic Area ("EEA"), Switzerland, and UK

Legal bases for processing. We use your personal data only as permitted by law. Our legal bases for processing your personal data described in this Privacy Policy are described in the table below.

Personal information categories and processing purposeType of personal dataLegal basis
To provide and administer the Platform, such as enabling you to browse the website.Technical Information; Usage Information; CookiesProcessing is necessary for our legitimate interests, namely, to allow you to access and use the website.
To provide and administer the Platform, such as enabling you to create and manage your account.Profile Information; Technical Information; Log-in, Sign Up, or Linked Services InformationProcessing is necessary for the performance of our contract with you, or to take steps that you request prior to signing up for an account to use the Platform.
To provide and administer the Platform, such as enabling you to develop software using the provided tools.Profile Information; User Content; Technical Information; Voluntary Surveys and Research Information; Usage Information; AI InformationProcessing is necessary for the performance of our contract with you.
To communicate with you and provide user support, including notifying you about changes to the Platform or to our Terms or policies, and responding to and otherwise processing your queries, requests, complaints, and feedback.Profile Information; Information When You Contact Us; Technical Information; Usage InformationProcessing is necessary for the performance of our contract with you or to take steps that you request prior to signing up for an account to use the Platform.
To facilitate your purchases, including sharing your information with payment and transaction fulfillment providers and other service providers in order to process your orders.Profile Information; Payment Information; Technical InformationProcessing is necessary for the performance of our contract with you.
To enforce our Terms and other policies that apply to you, such as by reviewing User Content and other information to protect the safety and well-being of our community.Profile Information; User Content; Information When You Contact UsThe processing is necessary for the performance of our contract with you.
To maintain and enhance the Platform’s safety, security, and stability of the Platform by identifying and addressing technical or security issues and detecting inappropriate and illegal activity.Profile Information; Information When You Contact Us; Technical Information; Usage Information; Log-in, Sign Up, or Linked Services InformationThe processing is necessary for our legitimate interests, namely, to ensure that the Platform is safe and secure.
To review, improve and develop the Platform, including by analysing how you are using the Platform, conducting voluntary surveys and research, and by training and improving our technology.Technical Information; Usage Information; Voluntary Surveys and Research Information; Information When You Contact Us; Cookies; Log-in, Sign-up, or Linked Services Information; Payment and Transaction Fulfillment Provider InformationThe processing is necessary for our legitimate interests, namely, to identify and resolve issues with the Platform and to improve the Platform.
To comply with our legal obligations, including where necessary to assist in law enforcement and government or regulatory investigations..Profile Information; User Content; Voluntary Surveys and Research Information; Purchase Information; Information When You Contact Us; Technical Information; Usage Information; Log-in, Sign-up, or Linked Services Information; Payment and Transaction Fulfillment Provider InformationThis processing is necessary in order to comply with our legal obligations. This includes situations where we have obligations to take measures to ensure the safety of our users or comply with a valid legal request such as an order from law enforcement agencies or courts.
In other circumstances, the processing is necessary for our legitimate interests, namely, to disclose and share information with regulators or other government entities.

International data transfers. To support our global operations:

  • We may store the personal data described in the "What Information We Collect" section in servers located in Malaysia, Singapore, and the United States.

  • Certain entities in our Corporate Group which are located outside of your country or region of residence may be given limited remote access to your personal data so they can provide certain functions, as described in the Our Corporate Group section in "How We Share Your Information". This access is limited, secure and only granted where necessary under strict security controls and authorisation approval protocols.

  • We may share "What Information We Collect" with service providers and other third party entities located outside your country or region of residence, as described in "How We Share Your Information".

The above-mentioned recipients commit to processing your personal data in compliance with applicable privacy laws and to implementing appropriate security measures to protect your personal data.

When we transfer your personal data outside of the EEA, the UK, or Switzerland, we ensure it benefits from an adequate level of data protection by relying on:

  • Adequacy decisions. These are decisions from the European Commission under Article 45 GDPR (or equivalent decisions under other laws) where they recognise that a country offers an adequate level of data protection.

  • Standard contractual clauses. The European Commission has approved contractual clauses under Article 46 of the GDPR that allows companies in the EEA to transfer data outside the EEA. These (and their approved equivalent for the UK and Switzerland) are called standard contractual clauses.

We rely on adequacy decisions and standard contractual clauses to transfer personal data in the manners described above.

If you wish to enquire further about these safeguards, please contact us at feedback@mail.trae.ai.

Your rights

  • The right to request confirmation of whether we process your personal data and access to a copy of the personal data retained by us.

  • The right to request to update or request deletion of your personal data or restrict processing of your personal data.

  • Where processing of your personal data is either based on your consent or necessary for the performance of a contract with you and processing is carried out by automated means, the right to receive the personal data concerning you in a structured, commonly used and machine-readable format or to have your personal data transmitted directly to another company, where technically feasible.

  • Where the processing of your personal data is based on your consent, the right to withdraw your consent at any time. Withdrawing your consent will not impact the lawfulness of any processing activities that have taken place before such withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.

  • The right not to be subject to any automatic individual decisions, including profiling, which produces legal effects on you or similarly significantly affects you unless we have your consent, this is authorised by European Union or local law, or this is necessary for the performance of a contract.

  • The right to object to processing of your personal data on the basis of our legitimate interest unless we can demonstrate compelling legitimate grounds which may override your right. If you object to such processing, we ask you to state the grounds of your objection in order for us to examine the processing of your personal data and to balance our legitimate interest in processing and your objection to this processing.

  • You have the right to request the restriction of the processing of your information where (a) you are challenging the accuracy of the information, (b) the information has been unlawfully processed, but you are opposing the deletion of that information, (c) where you need the information to be retained for the pursuit or defence of a legal claim, or (d) you have objected to processing and you are awaiting the outcome of that objection request.

  • The right to opt-out of marketing communications at any time. If you choose to opt out of marketing communications, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations.

  • The right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority at the contact details here (for the EU) and here(for the UK). Certain supervisory authorities will require that you exhaust our own internal complaints process before looking into your complaint.

Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.

Please contact us by using the contact information provided in the "Contact Us" section.

Cookies

We will, unless exempt, obtain your consent to the use of cookies. For more information about cookies, please visit our Cookies Policy.

GDPR Representatives

If you are based in the United Kingdom, our designated GDPR representative is:

Cosmo Technology Private Limited

Kaleidoscope,

4 Lindsey Street,

London,

United Kingdom,

EC1A 9HP

If you are based in the EEA or Switzerland, our designated GDPR representative is:

Mikros Information Technology Ireland Limited

Mespil Business Centre

Mespil House

Sussex Road

Dublin 4

Ireland

Indonesia

Your Choices. Upon your request, we will display, publish, transmit, disseminate, and/or open the access to your personal data to third parties. You may withdraw such consent to our disclosure of personal data to third parties.

You may also request that we: (i) disclose to you the history of personal data that we have collected; and/or (ii) erase and dispose of your personal data that we have collected on our server. Please note that by requesting us to erase and dispose of your personal data, or by withdrawing your consent to the disclosure and/or collection of your personal data, you may not be able to use some of the Platform's features and functionality.

To exercise any of your rights, contact us at: feedback@mail.trae.ai.

Notification. In the event of any breach affecting your personal data, we will notify you and provide you with information regarding such breach.

Data retention. We retain your information for as long as it is necessary to provide you with the Platform. Where we do not need your information in order to provide the Platform to you, we retain it only for so long as we have a legitimate business purpose in keeping such data. However, there are occasions where we are likely to keep this data for five (5) years (or longer if required) in accordance with our legal obligations or where it is necessary for the establishment, exercise or defence of legal claims.

After you have terminated your use of the Platform and the five (5) years retention period has lapsed, we store your information in an aggregated and anonymised format. Non-personally identifiable information may be retained indefinitely for analytics.

India

Your continued access to or use of the Platform after the date of the updated Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the Platform.

Grievance Officer For India. In accordance with Information Technology Act 2000 and rules framed thereunder, a Grievance Officer has been appointed and a complaint or other issue faced by a user of our platform or other issue faced may be submitted through the email provided in the "Contact Us" section. The complaint should provide: (i) username of the relevant account holder (ii) specific content that is of concern and (iii) reason(s) for the request.

Mexico

How we use your personal data. Most purposes of processing described in the "How We Use Your Information" section of this Privacy Policy are necessary purposes. However, the following is a secondary purpose, which allows us to provide you with a better experience:

  • To conduct voluntary surveys and research.

We offer you the ability to make choices about how we use and disclose your personal data. You can always limit the secondary purpose described above by choosing not to participate.

We use both human and automated means to process your data.

How we share your personal data. We may share your personal data with a third party for purposes other than processing on our behalf. We will obtain your consent to such disclosure as required by applicable laws.

By providing us with your personal data and using our Platform, you agree to transfers described in the main section of this Privacy Policy that require your consent. You can always revoke your consent and exercise your rights as outlined below.

Language. The Policy may have been prepared in the English language and in the Spanish language. If you are a user located in Mexico, please refer to the Spanish version which shall prevail.

Your Rights. You have the following rights with respect to your personal data: access, rectification, cancellation, consent withdrawal, and limitation of use and disclosure of your data. You may exercise your rights by sending your request to feedback@mail.trae.ai. To learn about the applicable requirements and the procedure for exercising your rights, please contact us at the above email address. Requests to exercise your rights will be resolved as soon as possible according to applicable data protection laws and the nature of your request.

We encourage you to contact us if you are not satisfied with how we have responded to any of your rights requests. You also have the right to lodge a complaint with the data protection authority.

Philippines

Your Rights. To the extent that the relevant laws, rules and regulations on data privacy recognize your rights and freedoms as data subjects, you shall have the right to information, object, access, rectification, erasure or blocking, lodge complaints before the Philippines National Privacy Commission, damages and data portability. Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.

South Korea

Data retention. We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We will continue to store your personal data for the following statutorily-prescribed periods, where applicable, including, but not limited to:

  • Act on Consumer Protection in Electronic Commerce:

    • Records on your cancellation of an order, your payment on a purchased item, and our supply of a good/service: 5 years
    • Records on the handling of consumer complaints or disputes: 3 years
    • Records on advertisements and labels: 6 months
  • Protection of Communications Secrets Act

    • Records on your visits to our website: 3 months

Destruction of Personal data. We destroy personal data whose purposes of collection as consented to by you have been achieved, or whose periods of use to which you consented, or which were provided in the Privacy Policy, have expired. We destroy your personal data in a manner that renders it unrestorable by the relevant department.

Your Rights

  • Data rights. You have the right to access personal data we hold about you, to rectify any personal data held about you that is inaccurate, to request the deletion of personal data held about you, and the right to request the suspension of the processing of your personal data. You can exercise your rights by contacting us at feedback@mail.trae.ai.

  • Data Security. We work hard to protect the Platform and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. To this end, we have in place technical, managerial and physical safeguards, including internal policy for data protection, limiting the access to personal data on a need-to-know basis and controlling access to the facilities where personal data is processed.

  • Entrustment and/or Overseas Transfer of Personal Data. We entrust your data to our affiliates, cloud storage providers, IT service providers, and data centers, some of whom are located abroad, subject to your consents or notifications to you, if applicable. The entities receiving and processing your data are committed to using and storing personal data in compliance with domestic and international regulations and to taking all available physical and technical measures to protect personal data. You may opt-out of such transfer so long as the transfer is not necessary to provide you with the Platform, by contacting feedback@mail.trae.ai.

United States

If you are using the Platform in the United States, the following additional terms apply:

Your Rights and Choices. Depending on where you live, you may be entitled to certain rights with respect to your personal information, as described below:

  • Right to Know. You may have the right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which it is collected, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it.

  • Access and Data Portability. Subject to certain exceptions, you may have the right to request a copy of the personal information that we collected about you during the 12 months before your request.

  • Deletion. You may have the right to request that we delete information that we collected from or about you, subject to certain exceptions.

  • Correct Inaccurate Information. You may have the right to request that we correct inaccuracies in the personal information we maintain about you.

We will respond to your request consistent with applicable law and subject to proper verification. To verify your request, we may require you to send it from the email address associated with your account, or to provide information necessary to verify your identity.

You may appeal any decision we have made about your request by replying to the communication you receive from us communicating our decision. We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on this Platform may change or no longer be available to you.

Authorized Agents. You may be entitled, in accordance with applicable law, to submit a request through an authorized agent. To designate an authorized agent to exercise choices on your behalf, please provide evidence that you have given such agent power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.

No Sale or Sharing. The Platform does not sell your personal information or share your personal information with third parties for purposes of cross-context behavioral advertising or targeted advertising where restricted by applicable law.

Profiling. We do not engage in profiling which results in legal or similarly significant effects, as defined under applicable law.

Other California Rights

  • You can request that we disclose the categories of personal information (if any) we have shared with third parties for the third parties’ direct marketing purposes. Requests may be submitted via the methods listed in the "Contact Us" section above.

  • Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and/or across different websites. Our products do not support Do Not Track requests at this time.