Welcome to Trae. This privacy policy (“Privacy Policy”) explains how we collect, use, share and otherwise process the personal information of users and other individuals in connection with Trae apps, websites, software, and related services (collectively, the “Platform” or “Trae”) that link to or reference this Privacy Policy.
Data Controller: The Platform is provided and controlled by SPRING (SG) PTE. LTD. , with its registered address at 77 Robinson Road, #06-03, Robinson 77, Singapore 068896 (“we” or “us”).
If you have any questions about this Privacy Policy or how we use your personal information, please contact feedback@mail.trae.ai.
We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. More detail is provided below.
Account Information. We collect information that you provide when you set up, sign-in, or manage your account on the Platform, such as your email address and password.
User Content. We collect any information (including your prompts and any text/code and file uploads) that you choose to input into the Platform, including its AI-chatbot and other features.
Purchase Information. When you make a purchase on the Platform, we collect information about the purchase and payment method.
Voluntary Surveys and Research Information. We collect information you provide if you choose to participate in a survey, research, event, contest, or promotion conducted or sponsored by us.
Information When You Contact Us. When you contact us, we collect the information you send us, such as feedback or inquiries about your use of the Platform, your data subject requests or queries, or information about possible violations of our Terms of Service (our “Terms”) or other policies that we may introduce from time to time.
We use your information to operate, provide, develop, and improve the Platform, including for the following purposes:
We may also use your information for any other purposes disclosed to you at the time we collect your information, with your consent, or as otherwise permitted by applicable laws.
See here on how you can limit the use of your information.
We share your personal information with the recipients or in the scenarios listed below, for the purposes described in this Privacy Policy.
Service Providers. We engage service providers that help us provide and develop the Platform. For example, the Platform shares your AI-chatbot inputs with large language models to support your coding experience and help generate responses.
Third-Party Platforms and Partners. We may share certain Information You Provide, Technical Information, and Usage Information with third parties whose platforms or services are integrated with the Platform. For example, if you sign up or log in to the Platform using your third-party account details, we will share certain Technical Information to facilitate account sign up or login. If you choose to deploy your projects using third-party integrations, we will share the codebase files of your selected projects to facilitate the deployment.
Our Corporate Group. Certain entities within our corporate group (“Corporate Group”) receive and process personal information to support the provision of the Platform. These entities process Information You Provide, Automatically Collected Information, and Information From Other Sources for us, as necessary to provide functions such as storage, content delivery, security, research and development, analytics, online payments, customer and technical support, and content moderation.
Corporate Transactions. Your information may be disclosed to third parties:
Legal Obligations and Rights. We may access, preserve, and share the information described in "What Information We Collect" with any competent law enforcement body, regulatory or government agency, court, public authority, or other third party if we have good faith belief that it is necessary to:
With Your Consent. We may share your information for other purposes pursuant to your consent or at your direction.
You may have rights and choices when it comes to your information. Depending on where you live, your rights under applicable laws may include the right to access, delete, transfer, or correct your personal information; to be informed of the ways in which we process your personal information; to object to certain processing activities; to file complaints with authorities; and more. Some of your rights apply generally, while others will only apply in certain circumstances. And, depending on the scenario, these rights may be subject to some limitations by law.
For detailed information about the specific rights available to you in your region, please see the Supplemental Terms - Jurisdiction Specific section below. And, for information about your cookie-related privacy choices, please visit our Cookies Policy.
If you have questions or would like to exercise any of your personal information rights, please Contact Us or see the Supplemental Terms – Jurisdiction Specific section below, in case a local contact is available in your region. Before we can respond to your request, you may be asked to verify your identity or your account details or provide additional information so that we can properly understand your request.
If you are not satisfied with our response to any of your rights requests, we encourage you to Contact Us.
Security of your information is important to us. We maintain technical, administrative, and physical security measures designed to protect your information from unauthorized access, theft, disclosure, modification, or loss, and to provide a level of security appropriate to the processing risk. We regularly review our security measures to consider newly available technology and methods. To help protect your personal information, please do not disclose personal or sensitive information when you engage with the Platform’s AI-chatbot.
The Platform may, from time to time, contain links to policies, functionality, or content maintained by third parties we do not control. We are not responsible for, and make no representations regarding, such third-party policies and practices.
We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with our contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform, and enhancing its safety, security, and stability), and for the exercise or defense of legal claims.
The Platform does not retain your codebase files, which are stored locally on your device when you use Trae IDE, and on your local IDE (such as VS Code or JetBrains) when you use Trae Plugin.
The retention periods will be different depending on the type of information and the purposes for which we use the information. For example, after computing embeddings to provide codebase indexes for Trae IDE, we permanently delete all codebase files. And, we retain your Account Information and User Content for as long as you have an account. If you violate our Terms, we may immediately remove your access to the Platform but retain your information as necessary to investigate the violation, to the extent permitted by applicable laws.
Your personal information may be stored on a server located outside of your country of residence. We store the information we collect in secure servers located in the United States, Singapore and Malaysia. We may also transfer your personal information internationally for one or more of the purposes described in this Privacy Policy. Any international transfer of, or access to, your personal information is conducted according to the requirements of applicable data protection laws.
The Platform is not directed at, and may not be used by, minors under the age of 18. If you believe that we have collected personal information from or about a minor under the minimum age, please contact us at feedback@mail.trae.ai.
We may amend or update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last Updated” date at the top of the new Privacy Policy, posting the new Privacy Policy, or by providing other notice as required by applicable laws. We recommend that you review the Privacy Policy from time to time to stay informed of our privacy practices.
Questions, comments, and requests regarding this Privacy Policy should be addressed to:
If you access or use the Platform in any of the jurisdictions listed below, the supplemental terms relevant to that jurisdiction will apply. In the event of a conflict between those jurisdiction-specific terms and the main body of this Privacy Policy, the relevant jurisdiction’s supplemental terms will supersede and control.
Your rights and options. According to Law No. 25,326, Regulatory Decree No. 1558/2001 and the provisions and/or binding resolutions issued by the Agency for Access to Public Information ("AAIP"), you have the following rights with respect to your personal data: access, rectification and deletion regarding data protection. You can exercise your rights by sending your request to feedback@mail.trae.ai free of charge.
We encourage you to contact us if you are not satisfied with how we have responded to any of your rights requests. You also have the right to lodge a complaint with the AAIP. You can contact AAIP through the site:https://www.argentina.gob.ar/aaip/datospersonales/derechos
Certain entities in our Corporate Group, located outside of Australia, are given limited remote access to your information so that they can provide certain functions, as described in the section on "How We Share Your Information."
Exercise of data protection rights. Brazilian law provides certain rights to individuals with regard to their personal data. Thus, we seek to ensure transparency and access controls in order to allow users to benefit from the mentioned rights.
We will respond and/or fulfill your requests for the exercise of your rights below, according to the applicable law and when applicable, to the Brazilian General Data Protection Law (“LGPD”):
We encourage you to Contact Us if you are not satisfied with how we have responded to any of your rights requests. You also have the right to lodge a complaint with the Brazilian Data Protection Authority (“ANPD”).
Verifying your identity. For your safety and to allow us to make sure that we do not disclose any of your personal data to unauthorized third parties, we may request specific information and/or documents from you in order to verify your identity, before we can properly respond to a request received concerning your personal data. All data and documents received from you in the process of responding to your requests will be used for the strict purposes of analyzing your request, authenticating your identity, and finally responding to your request.
Limitations to your rights. In certain situations, we may have legitimate reasons not to comply with some of your requests. For instance, we may choose not to disclose certain information to you when a disclosure could adversely impact our business, such as when there is a risk of violation to our trade secrets or intellectual property rights. In addition, we may refrain from complying with a request for erasure when the maintenance of your data is required for complying with legal or regulatory obligations or when such maintenance is required to protect our rights and interests in case a dispute arises. Whenever this is the case and we are unable to comply with a request you make, we will let you know the reasons why we cannot fulfill your request.
In case of doubt about your privacy, your rights or how to exercise them, please contact us. If you have any questions about the processing of your personal data, we would like to clarify them.
International Transfers of Data. International data transfers are necessary for us to provide the Platform. If you are located in Brazil, we will always transfer your personal data in reliance on one of the international data transfer mechanisms under applicable data protection laws.
Access Logs. We keep your application access logs, under confidentiality, in a controlled and safe environment for at least six (6) months, in order to comply with our legal obligations.
Language. If you are a user located in Brazil, the Portuguese version of this Privacy Policy (where available) shall control.
DPO. You may contact the Data Protection Officer by emailing: dpobrasil@bytedance.com.
Legal bases for processing. We use your personal data when we have a “legal basis” to do so. Our legal bases for processing your personal data described in this Privacy Policy are described in the table below.
| Processing Purpose | Types of Personal Data | Legal Basis |
|---|---|---|
| To provide and administer the Platform, including enabling you to browse the website and, for registered users, to track your Platform usage and progress. | Account InformationTechnical InformationUsage InformationCookies | Processing is necessary for our legitimate interests, namely, to allow you to access and use the Platform. |
| To provide and administer the Platform, such as enabling you to create and manage your account. | Account InformationTechnical InformationThird-Party Platform InformationCookies | Processing is necessary for the performance of our contract with you, or to take steps that you request prior to signing up for an account to use the Platform. |
| To provide and administer the Platform, such as enabling you to develop software using the provided tools. | Account InformationUser ContentTechnical InformationUsage InformationThird-Party Platform InformationCookies | Processing is necessary for the performance of our contract with you. |
| To communicate with you and provide user support, including notifying you about changes to the Platform or to our Terms or policies, and responding to and otherwise processing your queries, requests, complaints, and feedback. | Account InformationUser ContentInformation When You Contact UsTechnical InformationUsage Information | Processing is necessary for the performance of our contract with you or to take steps that you request prior to signing up for an account to use the Platform. |
| To facilitate your purchases, including sharing your information with payment and transaction fulfillment providers and other service providers in order to process your orders. | Account InformationPayment InformationTechnical InformationPayment and Transaction Fulfillment Provider Information | Processing is necessary for the performance of our contract with you. |
| To enforce our Terms and other policies that apply to you, such as by reviewing User Content and other information to protect the safety and well-being of our community. | Account InformationUser ContentUsage InformationInformation When You Contact Us | The processing is necessary for the performance of our contract with you. |
| To promote the Platform through marketing communications, contests, or promotions. | Account InformationVoluntary Surveys and Research Information | The processing is necessary for our legitimate interest to promote the platform. Please note that we will obtain your consent to send you such communications, where required. |
| To maintain and enhance the Platform’s safety, security, and stability of the Platform by identifying and addressing technical or security issues and detecting inappropriate and illegal activity. | Account InformationInformation When You Contact UsTechnical InformationUsage InformationThird-Party Platform Information | The processing is necessary for our legitimate interests, namely, to ensure that the Platform is safe and secure. |
| To review, improve and develop the Platform, including by analysing how you are using the Platform, conducting voluntary surveys and research, and by training and improving our technology. | User ContentTechnical InformationUsage InformationVoluntary Surveys and Research InformationInformation When You Contact UsCookiesThird-Party Platform InformationPayment and Transaction Fulfillment Provider Information | The processing is necessary for our legitimate interests, namely, to identify and resolve issues with the Platform and to improve the Platform. |
| To comply with our legal obligations, including where necessary to assist in law enforcement and government or regulatory investigations. | Account InformationUser ContentVoluntary Surveys and Research InformationPurchase InformationInformation When You Contact UsTechnical InformationUsage InformationThird-Party Platform InformationPayment and Transaction Fulfillment Provider Information | This processing is necessary in order to comply with our legal obligations. This includes situations where we have obligations to take measures to ensure the safety of our users or comply with a valid legal request such as an order from law enforcement agencies or courts.In other circumstances, the processing is necessary for our legitimate interests, namely, to disclose and share information with regulators or other government entities. |
International data transfers. To support our global operations:
When we transfer your personal data outside of the EEA, the UK, or Switzerland, we ensure it benefits from an adequate level of data protection by relying on adequacy decisions or standard contractual clauses. Further detail is provided below:
If you wish to enquire further about these safeguards, please contact us at feedback@mail.trae.ai.
Your rights
Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details. To exercise any of your rights, contact us at: feedback@mail.trae.ai.
Cookies. We will, unless exempt, obtain your consent to the use of cookies. For more information about cookies, please visit our Cookies Policy.
Data Controller. The data controller of your personal data is: SPRING (SG) PTE. LTD.
GDPR Representatives.
If you are based in the United Kingdom, our designated GDPR representative is:
Cosmo Technology Private Limited
Kaleidoscope,
4 Lindsey Street,
London,
United Kingdom,
EC1A 9HP
If you are based in the EEA or Switzerland, our designated GDPR representative is:
Mikros Information Technology Ireland Limited
Mespil Business Centre
Mespil House
Sussex Road
Dublin 4
Ireland
Your Choices. Upon your request, we will display, publish, transmit, disseminate, and/or open the access to your personal data to third parties. You may withdraw such consent to our disclosure of personal data to third parties.
You may also request that we: (i) disclose to you the history of personal data that we have collected; and/or (ii) erase and dispose of your personal data that we have collected on our server. Please note that by requesting us to erase and dispose of your personal data, or by withdrawing your consent to the disclosure and/or collection of your personal data, you may not be able to use some of the Platform's features and functionality.
To exercise any of your rights, contact us at: feedback@mail.trae.ai.
Notification. In the event of any breach affecting your personal data, we will notify you and provide you with information regarding such breach.
Data retention . We retain your information for as long as it is necessary to provide you with the Platform. Where we do not need your information in order to provide the Platform to you, we retain it only for so long as we have a legitimate business purpose in keeping such data. However, there are occasions where we are likely to keep this data for five (5) years (or longer if required) in accordance with our legal obligations or where it is necessary for the establishment, exercise or defence of legal claims.
After you have terminated your use of the Platform and the five (5) years retention period has lapsed, we store your information in an aggregated and anonymised format. Non-personally identifiable information may be retained indefinitely for analytics.
Your continued access to or use of the Platform after the date of the updated Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the Platform.
Grievance Officer For India. In accordance with Information Technology Act 2000 and rules framed thereunder, a Grievance Officer has been appointed and a complaint or other issue faced by a user of our platform or other issue faced may be submitted through the email provided in the “Contact Us” section. The complaint should provide: (i) username of the relevant account holder (ii) specific content that is of concern and (iii) reason(s) for the request.
If you are using our services in Spanish-speaking Latin America, the following additional terms apply and shall prevail in the event of any conflict with the main body of this Privacy Policy.
How We Use Your Personal Data. Most purposes of processing described in the “How We Use Your Information” section of this Privacy Policy are necessary purposes. The following is a secondary purpose for which we hereby request your consent as required by applicable laws:
The above purpose allows us to provide you with a better experience. By using our Platform you consent to the processing of your personal data for these purposes. As required under applicable laws, we offer you the possibility to make decisions regarding how we use your personal data and to exercise your rights, as stipulated under “Your Rights” below. We also offer you choices regarding how we use and disclose your personal data.
Providing wrong or inaccurate data can affect the efficiency, purpose, objective or any other aspect of the Platform. In some cases, if you refuse to provide your data, you may be restricted from the use of certain features.
How We Share Your Personal Data. We may share your personal data with a third party for purposes other than processing on our behalf. Your personal data may also be transferred/transmitted to servers or data centers outside the country where you live, such as in Malaysia, Singapore, and the United States, for storage and/or processing.
The categories of the recipients of your personal data and its purposes are described in the section “How We Share Your Information” of the main body of the Privacy Policy. For information about how we, our business partners, or our service providers (including members, subsidiaries, or affiliates of our Corporate Group, including those outside the country where you live) may process personal data, please use the “Contact Us” section set out above.
By providing us with your personal data and using our Platform, you consent to those data sharing and transfer activities described in the “How We Share Your Information” and "International Data Transfers" sections of this Privacy Policy that require your consent. You can always exercise your rights as outlined below.
Your Rights. You may have rights and choices when it comes to your personal data. Depending on the jurisdiction in which you reside, your rights under applicable laws may include the following: to know, access, delete, update, or correct/rectify your personal data; to be informed of the ways in which we process your personal data; to limit the use and disclosure of your data; to transfer and data portability; to revoke your consent and to request evidence of your consent; to object to certain processing activities; to not be affected by a decision based solely on automated processing; and to file complaints before the competent data protection authority, where applicable, but especially if we reject your request or do not respond in a timely manner.
Revoking your consent does not affect the lawfulness of our use or processing of your data undertaken prior to such revocation. Some of your rights apply generally, while others will only apply in certain circumstances and jurisdictions, and, depending on the scenario, these rights may be subject to some limitations by law.
You can exercise your rights free of charge, by sending your request to the contact details set forth in the “Contact Us” section. Your rights requests will be resolved as soon as possible according to the nature of your request and within the terms established by applicable laws. We encourage you to contact us if you are not satisfied with how we have responded to any of your rights requests.
Your Rights. To the extent that the relevant laws, rules and regulations on data privacy recognize your rights and freedoms as data subjects, you shall have the right to information, object, access, rectification, erasure or blocking, lodge complaints before the Philippines National Privacy Commission, damages and data portability. Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.
Data retention . We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We will continue to store your personal data for the following statutorily-prescribed periods, where applicable, including, but not limited to:
Act on Consumer Protection in Electronic Commerce:
Protection of Communications Secrets Act
Destruction of Personal data. We destroy personal data whose purposes of collection as consented to by you have been achieved, or whose periods of use to which you consented, or which were provided in the Privacy Policy, have expired. We destroy your personal data in a manner that renders it unrestorable by the relevant department.
Your Rights
Legal Bases for Processing Your Personal Data. We rely on the following legal bases while processing your personal data in accordance with Article 5 of the Law on Protection of Personal Data No. 6698 (“Data Protection Law”):
Your Rights. According to Article 11 of the Data Protection Law, you have the following rights with respect to your personal data:
If you would like to exercise your rights, please contact us using the details set forth in the “Contact Us” section.
The requests found in your application will be resolved as soon as possible according to the nature of your request and within thirty (30) days at the latest free of charge. However, if your request incurs additional cost to our company, then you may be charged in accordance with the Turkish Personal Data Protection Board.
Language. If you are a user located in Türkiye, the Turkish version of this Privacy Policy (where available) shall control.
How We Share Your Personal Data. By using the Platform in the UAE you agree to the terms of this Privacy Policy and consent to our sharing of your personal data in line with the main body of this Privacy Policy.
Governing Law and Dispute Resolution. By using the Platform in the UAE, this Privacy Policy will be governed by and interpreted in accordance with the laws of the UAE. In the event of a dispute arising between the parties in connection with this Privacy Policy:
Your Rights and Choices. You are entitled to certain rights depending on where you live:
You may submit your request to exercise these rights using the contact methods below.
We will respond to your request consistent with applicable law and subject to proper verification. To verify your request, we may require you to send it from the email address associated with your account, or to provide information necessary to verify your identity. We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on this Platform may change or no longer be available to you.
Appeal. You may appeal any decision we have made about your request by replying to the communication you receive from us communicating our decision.
Authorized Agent. You may be entitled, in accordance with applicable law, to submit a request through an authorized agent. To do so, please provide evidence that you have given such agent power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
No Sale or Sharing. The Platform does not sell your personal information or share your personal information with third parties for purposes of cross-context behavioral advertising or targeted advertising where restricted by applicable law.
We do not process sensitive personal information as defined under applicable state laws.
Methods of Processing Your Personal Data. We may process your personal data by manual or automated methods.
Your Rights and Choices . Subject to certain exceptions, you have statutory rights and obligations under applicable laws. In particular, you have the following statutory rights:
You may exercise these rights by contacting us through the details in the “Contact Us” section, and we will respond to your requests regardless of the location in which your personal data is stored.